Answers To Our Most Frequently Asked Questions

We pride ourselves on an express repair service. Common devices can be repaired within an hour. If you have a less-common device, we can order the needed parts overnight, and get your phone back to you in 48-72 hours. We can often provide a loaner for you to use in the meantime.

There is a six-month warranty on device repairs. Inherent defects with the parts installed will be covered under the warranty.  Accidental and liquid damage caused by you will not be covered.

Absolutely!  During Covid restrictions, Our technicians will collect your phone or device from your home, take it away to repair it, and carry it back to you. We use bicycles and scooters, the greener transportation options!   Once Covid restrictions relax, the technician can visit you in your home or meet you on campus and fix the phone on the spot.  You will still be able to ask for a collect-and-return option!

It is very rare for the data on your device to be affected through our repairs, however, it can happen! We recommend you make a backup of your device before giving it to us. Of course, if there are any issues we won’t rest until your problems are solved.

Good question! We don’t like scary looking contracts any more than anyone does. The contract is for our protection so we can’t have our services abused by anyone with malicious intent. If there are any problems with your phone, our absolute priority is to make sure your experience is a good one and we will go to the ends of the earth to make that the case!

Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs!

Yes, we do a full-screen replacement regardless of the size of the crack in your screen.

FixMyCrack is an alternative repair service to Apple, Samsung and their subsidiary suppliers. We are an express service that utilises the highest quality parts that are quality controlled.

Although we are an alternative repair service to Apple, we use the best available compatible screen/parts. Our parts are also QC tested to ensure durability and safety. Our Samsung and Google parts are OEM (Original Equipment Manufacturer). This means that they are made by the same companies that also supply the same parts to Samsung and Google/Android, for use in their phones.

Providing your pin/passcode before the repair is completely up to you!  We advise everyone to provide this information as our technicians need to verify that the device is in full working order before you collect it!  Devices undergo a series of tests that include touch sensitivity and camera. At no time would we access your personal information or intrude on your privacy.

Absolutely! You can contact our customer service team any time if you have any issues.

Yes! You can find all our latest offers on our Facebook pages.

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